Shipping policy

INSEL LIMITED

 

Thank you for shopping with INSEL LIMITED. We specialize in offering a wide selection of premium bag products and professional global shipping services. We adhere to strict operational and packaging standards to ensure every order is processed correctly, securely packed, and delivered in pristine condition within a standard shipping window.

 

1. Order Processing Timeline

 

Our team completes full order verification, product sorting and packing procedures within 1-3 business days after your order confirmation, excluding weekends and public holidays. During peak shopping seasons or promotional events with elevated order volumes, standard processing schedules may be extended moderately. We will send formal email notifications to customers once notable shipping delays occur to keep buyers fully updated.

 

2. Shipping Fees & Standard Delivery Schedule

 

Shipping fees for all orders are systematically calculated and clearly displayed on the checkout page before payment, ensuring complete pricing transparency for every transaction.

 

Estimated delivery times:

 

Standard Shipping: 16 business days

 

All delivery durations serve as estimated references only. Actual delivery progress may vary due to logistics carrier delays, customs clearance progress, extreme weather conditions, regional logistical limitations and holiday schedule adjustments.

 

3. Shipment Confirmation & Tracking Access

 

Once your bag order is dispatched from our warehouse, you will receive an official shipment confirmation email containing valid tracking information and parcel inquiry channels.

 

Tracking records and real-time logistics status will typically activate and become available for online queries within 24-48 hours after the carrier completes parcel pickup.

 

4. Shipping Address Liability Clause

 

Customers are required to verify and confirm the accuracy and completeness of their shipping address during checkout to prevent delivery exceptions.

 

INSEL LIMITED assumes no liability for misdelivery, delivery failure or returned parcels caused by inaccurate or incomplete address details provided by customers. Any parcels returned due to address errors will incur additional reshipping fees, which shall be borne entirely by the customer.

 

5. Lost & Damaged Parcel After-Sales Rules

 

We provide dedicated after-sales support for logistics anomalies. If your parcel is lost during transit, please contact our customer service team within 7 days of your expected delivery date to initiate an official investigation.

 

If your bag products arrive with visible damage, structural defects or broken packaging upon delivery, please reach out to our support team within 48 hours after receiving the package. You must provide clear photos of damaged items and original packaging for verification. Our team will review the case thoroughly and resolve the issue promptly.

 

6. Product Maintenance & International Customs Regulations

 

Each bag product is equipped with official care and maintenance instructions. Customers should follow professional guidelines for daily use, cleaning and storage. INSEL LIMITED is not responsible for product damage, wear or deformation caused by improper maintenance, unauthorized modification or personal misuse.

 

All international shipments may be subject to customs duties, import taxes and various clearance fees imposed by the destination country. All additional charges are the sole responsibility of the customer and are not included in product prices or standard shipping costs.

 

7. Contact Information

 

If you have any questions or concerns regarding this Shipping Policy or your order logistics status, please feel free to contact us via the official channels below:

 

Trade Name: INSEL LIMITED

 

Phone number: +852 8202 4455

 

Email: service@inselglobal.shop

 

Physical address: FLAT A 22/F BLK 2 METROHARBOUR VIEW 8 FUK LEE ST TAIKOK TSUI HONG KONG